One of DressLily’s customers Yolanda said on Nov 29th she ordered a small mermaid blanket and did not receive it until today Dec 28. But what she received, was for an adult, not a child. She attempts to contact DressLily customer service but was unsuccessful.Why is it difficult? Why is there not a telephone number for customer service?
Did DressLily received Yolanda’s complaint? what did its customer service team do?
How are you? We are sorry for this inconvenience.
I get your comment about Dresslily order issue from http://www.dresslilyreviews.com/.
It has come to our attention that you have had an issue with the product you ordered.
I am sorry that you ever faced with order issue.
Please rest assured, we will do our best to resolve it your satisfaction.
Please kindly review our returns policy here:http://www.dresslily.com/m-article-id-80.htm
In order to offer you an appropriate solution, could you please indicate us the following details:
1-Please give us the item code indicated on the outer package
2-Please send us clear pictures of the item and its packaging.
Note: For defective and/or not as described cases, the pictures need to display the defect or the major discrepancy with the website.
Once we receive the information above, we will provide you with a solution in our next reply.
We apologize again for any inconvenience caused.
Thank you for your cooperation and we look forward to hearing from you.
Please kindly ignore this message if there are no issues with your order on our site.
We hope to resolve this issue as soon as possible and wish you a happy holiday season.
Dresslily Customer Service
For more information about this case, visit: http://www.dresslilyreviews.com/dresslily-reviews-what-you-need-to-know-about-dresslilys-warranty-and-return-policy/#comments