One of dresslily’s customers received order, a gilet. It is XL but very very small, he can’t wear it. So he contacted dresslily customer service and ask for a return.
Here is the gilet he ordered:
What did dresslily customer servicer reply?
·We are extremely sorry for this inconvenience. We are committed to resolving this case to your satisfaction.
Please consider the following options:
Option 1:Resend a New Item (No return needed)
We can resend another item to you for free .
For this, please provide us with the information below:
A. Your correct size.
·B. Confirm your address :
customers: Ton van de Ven, shipping address: De Stille Wille 267 , city: O-W-Middelbeers, state: Noord-Brabant, zip_code: 5091wh, country: NL, phone: 135134545
Option 2: Full Refund to Your $sitename Wallet as Store Credit (No return needed)
We can refund your $sitename Wallet 20.15 USD and additionally offer you extra points. (You will receive 5 points for every 1 USD. For example 3 USD will gain you 15 points).
You will receive this refund within 24 hours. You can use this credit for future purchases on our website.
Learn more about $sitename Wallet benefits here: http://user.dresslily.com/m-users-a-wallet.htm
Check out how to spend points : http://user.dresslily.com/m-users-a-points_record.htm
Option 3:Full Refund to Your Original Payment Account (No return needed)
We can refund 20.15 USD to your original payment account.
-For PayPal account holders; please allow up to 48 hours for the transaction to appear on your PayPal account.
-For credit card refunds, the transaction will appear within 7-14 business days. The exact length of time is dependent on your card issuing bank.
Please note : As an exceptional offer, you can keep the item and do not need to return it to us for this time.
If you know someone in need or if you would like to donate it to a charity, we would really appreciate it.
Please inform us of your decision. We look forward to hearing from you.
dresslily Customer Service
Do you want to know the result?
This customer shoose the last option, refunding to paypal account. And said next order he will try to look for XXL: or higher.