This DressLily review article is based on customer reviews for DressLily on resellerratings.com.
As of today, it shows 1189 reviews for DressLily , and 667 reviews giving 5 stars. Out of the different categories, shipping is lower than others, rating 6.5/10, but it’s still above average. Product & service pricing is 8.56/10. Customer service is 7.03/10. Almost 700 people wrote that they would consider shopping again with DressLily .
Although it is a high rating score, there is still customer complaints.
Check on the reviews, i found that most complaints is about shipping time.
One customer leave comments here with “Not in time for Christmas!”
“We ordered 3 blankets on December 3rd to be shipped to Michigan. As of December 23 one is still in Hawaii, after waiting at the warehouse since December 9th. Super disappointed. The other 2 are in grand Rapids, MI and won’t be here before Christmas. We are going on our 4th week after ordering and still no items have reached us. We will never order from DressLily again. “
What DressLily did to help resolving complaints?
Any business has growing pains, so is DressLily . What DressLily did to help customers resolve their complaints?
DressLily Customer Service Team are always following their customers.
Usually, customer service will check several main review site like resellerratings.com, if there is positive reviews, they will pass it. If there is a negative reviews or angry complaints, they will found out what’s wrong with customers case then email to customer service or send message to their DressLily account, customers could check on their “My Ticket” or email box to get a solution from DressLily . To help customers know it, they will leave reply to negative reviews like this:
We are really sorry that you did not receive your order.
All of our items have varying shipping times based on the shipping method chosen by the customer during check out. We ask that customers choose the correct shipping method to meet their needs.
We have messaged you regarding your case. Please log into your account to reply to us.
We hope to resolve this issue as soon as possible and wish you a happy holiday season.
DressLily Customer Support Team
What do we need know about oversea shipping?
It’s usually need more time than local shipping.
What do we need know about DressLily delivery time? Read more
Perhaps, you would enjoy reading my other posts on DressLily complaint.com. There are plenty of helpful details to ensure you have a clear view about DressLily .