DressLily is a leading international online fashion clothing and accessory store. Last year, its wigs became best seller. And many customer don’t know how to contact Dress Lily.
Check on the info of DressLily Contact Us, we know we can contact it with two ways. One is live chat, and another one is email.
DressLily live chat contact
The live chat icon is on the right top corner of the site. What we should notice is that live chat is only for pre-sale problem solving. If we want to consult some after-sale problems, submit a ticket to DressLily. Almost no one complain about DressLily live chat. But it’s not same for DressLily email.
DressLily Email contact
Another one way to contact Dress Lily is email. But there are some misunderstanding, maybe that’s why some customers complain about it. Send a email to DressLily, get a reply with a link from DressLily and Submit a ticket is the mainly ways to solve customer complaints and problems. But many customer complain that Dress Lily doesn’t reply her or his email. lets figure out how to check the reply from DressLily.
- DressLily promises a reply within 1 business day. We should not take weekends and holidays into consideration. Please check if it is the case.
- Another reason I guess is that the ticket link in the email you have received is expired (within 48 hours). If it is unfortunately expired, please log in your Dress Lily account to check “My tickets”.
Sreenshot from the reply of DressLily email
- The last important points you should notice is Dress Lily don’t reply to you directly in the email. Instead, they send a link to check the ticket. So don’t reply the email directly. just check the ticket via the link, then reply on DressLily.com. Or maybe Dress Lily should clear this misleading. After all, the information on Contact Us is so easy for us to hold the idea that we could send email to DressLily and solve our complaints directly.
DressLily phone number contact
Sorry, DressLily have not phone number contact yet.
Do you have any reviews or complaints for DressLily? Pls feel free to leave comments here.