Why so many people like to shop online? A lot of styles and cheap price.
Why so many people like to shop from overseas? More style and cheaper price.
But there may be risk when purchasing from overseas. Delivery issues, return issues and so on. DressLily is a leading international online fashion clothing and accessory store. People love its fashion styles and cheap price, but people also complain about DressLily.
All below customer reviews and complaints are from TrustPilot.com which is a customer reviews site.
DressLily complaint 1 about order issue
“My first order went great, then I ordered 2x back to back…. no updates , no responses to my emails. Can’t see myself ordering again!! : (“
DressLily complaint 2 about delivery issue
“It’s been two months and no package. Also, when I went back to my charge account statement it said I paid Ivan when it was Dress Lilly.”
All above customer complaints for DressLily are about delivery issue. What is the truth about DressLily’s delivery issue?
The Truth of Customer Complaints for DressLily
The total time to receive your DressLily order is processing time plus shipping time. And business days does not include weekend days. Maybe that’s why they complain they didn’t get their order after two months. Many customers take processing time as delivery time. Because of different suppliers, Different product has different processing time, if your order included popular items, the order can take 7-15 business days to process. So before you add a item to cart, pls note the processing time.
Some customers take shipping time as delivery time. Shipping time is the travel time from DressLily give your order to shipping company to the order receive at destination.
So, if the processing time of items you choose is 15 business days, and shipping time is 25 business days, plus weekend days, then you will get your order after 2 months. That’s not the longest time, if the shipping times affected during public holidays or bad weather, the delivery time will be longer.
What Customers Love about DressLily
Since there are so many customer complaints for DressLily, why do we choose DressLily to shop?
- Because of its price and styles.
The fees of shipping overseas are expensive. But DressLily provides a flat rate shipping method which is free fee and shipping to worldwide.
And DressLily’s products are made in China, that means the quality over price. But pls mention that you get what your pay for. If you pay cheap, don’t wish a big brand quality. DressLily just provide effect-cost items.
There are super many styles on DressLily.com. Check on this website, i find that the amount of dress styles on DressLily is more than 5000.
- Because of DressLily’s customer service
Besides the ways of contacting them on DressLily official website, DressLily customer service take the initiative to contact you. For example, them will contact customers who complain about DressLily on trustpilot.com and help to resolve their problems.
It’s impossible to have zero customer complaint for DressLily. The key point is whether DressLily improve it based on customer complaints. DressLily is processing to improve its delivery time. Any DressLily complaints or reviews are encouraged to leave here.